All your questions about ck97 answered in one place

ck97 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. Transactions through every method are fast and secure.

Deposit amounts are usually added to your account within a few minutes. If you have been waiting more than 15–20 minutes, get the transaction reference number from your mobile banking app or bank statement and contact ck97 via live chat or at [email protected]. Our team will resolve it quickly.

Log in to your ck97 account, go to the deposit page, and select bKash. Send the required amount to the merchant number shown on the screen. Make sure to include the reference or account ID when sending — without it, matching your deposit may take longer. If everything is correct, your balance will update within minutes.

The minimum deposit amount at ck97 is ৳500 for every method. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. So regardless of the method you choose, you need to send at least ৳500.

Yes, Nagad is fully supported. Just like with bKash, select Nagad on the deposit page, make the payment to the number shown, and provide the reference ID. Nagad transactions are usually processed very quickly. If you run into any issues, let us know via live chat.

ck97's live casino offers multiple tables designed for players with different budgets — from low-stakes tables to high-limit ones. The minimum and maximum limits for each table are displayed in the table lobby, so you can pick a table that fits your budget before joining.

Yes. ck97's live casino is fully mobile-friendly — no separate app download needed, just open your mobile browser and log in to the site. For a smooth experience, keep a stable internet connection (4G or Wi-Fi), as live video streaming requires some bandwidth.

In a live dealer game, a video feed is broadcast in real time from a studio, where a trained dealer runs the game using real cards or a wheel. You watch it live on your screen and place bets through your own interface. Results are determined right in front of you in a fully transparent way — no algorithm involved.

Roulette is a wheel-based game. The dealer spins the wheel and releases a ball — the number slot where the ball lands is the result. Players can bet on a specific number, red or black, odd or even, or even a range (such as 1–18). Each type of bet has different payout odds. If you want a full explanation before you start, our support team can walk you through it on live chat.

The minimum withdrawal amount at ck97 is ৳1,000. Requests below this amount will not be processed. Before requesting a withdrawal, make sure your withdrawable balance is at least ৳1,000.

Yes, this is very important. For security reasons, ck97 only processes withdrawals to a mobile wallet or bank account whose name matches the name on the ck97 account. Withdrawals to an account under someone else's name are not allowed — this is a standard rule to prevent fraud.

Withdrawals at ck97 are usually completed within 10 to 45 minutes. The process is even faster when your account is verified and any bonus wagering requirements have been met. If it takes longer than 45 minutes, let us know via live chat.

To withdraw winnings from a bonus, you must meet the bonus wagering requirements. For example, if you receive a ৳1,000 bonus, you need to place bets totalling 25 times that amount — ৳25,000 in wagers — based on the bonus amount, not the combined deposit and bonus total. Once the requirements are met, the winnings are added to your regular balance and can be withdrawn.

Yes. Withdrawal service at ck97 runs 24 hours a day, 7 days a week. There are no restrictions by time of day or day of the week — not even on Fridays. The standard processing time remains the same: 10 to 45 minutes.

If your verification request is rejected, the support team will usually tell you the reason — such as a blurry image, expired document, or name mismatch. Resubmit corrected documents accordingly. For any issues, email [email protected] or speak directly with us on live chat.

Identity verification is done primarily to ensure account security and protect your funds. It prevents fraud and unauthorized access, and ensures that withdrawals are only received by the actual account owner. ck97 follows this process as a safe and trustworthy platform.

The National ID card (NID) is generally the most accepted and fastest to process. A passport or driving licence can also be submitted. Whatever document you provide, make sure the photo is clear, the name is readable, and it has not expired. Blurry or partial documents are not accepted.

Yes, this is mandatory. The name on your bKash, Nagad, or bank account must match exactly with the registered name on your ck97 account. A name mismatch can result in a rejected withdrawal. It is best to provide the correct name at the time of registration.

Verification can generally be started right after creating your account. In many cases, you will be asked to verify before your first withdrawal. Completing it in advance means no delays when you want to withdraw. New members are advised to finish the verification process as soon as possible.