ck97's Privacy Policy

Section 1

Introduction & Scope

ck97 is a safe and reliable online entertainment platform operated for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is one of our core responsibilities. This Privacy Policy ("Policy") describes how ck97 collects, stores, processes, and discloses your personal information.

This Policy applies to the website at https://ck97.lat and all services connected to it. By using ck97's services, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy may be updated from time to time. If any significant changes are made, we will clearly announce them on the site. The latest version of the Policy will always be available on this page.

Section 2

What Information We Collect

ck97 collects only the information that is necessary for the proper delivery of our services. We may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (where identity verification is required)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Site access and usage times, and session data
• Information collected through cookies and similar tracking technologies

2.4 Transaction & Gameplay Information

• Gaming activity history
• Bet amounts and outcomes
• Bonus and promotion usage records

2.5 Communication Information

• Records of your conversations with us via live chat or email
• Details of complaints or requests

Section 3

How We Use Your Information

ck97 uses your information only for the following legitimate purposes:

• Account Management: To open, verify, and manage your account.
• Service Delivery: For gaming services, transaction processing, and customer support.
• Security Assurance: To prevent fraud, money laundering, or any other unlawful activity.
• Responsible Gaming: To identify potentially problematic gaming behaviour and provide support where needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analysis to improve the quality of the platform and the user experience.
• Communications: To send important account-related notifications.

We do not sell your information to any third party, and we do not share it with other organisations for marketing purposes.

Section 4

Information Sharing & Disclosure

ck97 does not share your personal information with third parties except under strictly controlled circumstances. Information may be shared in the following cases:

4.1 Service Provider Partners

We work with trusted partners to deliver specific services such as payment processing (e.g. bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support. These partners are given only the information necessary to perform their designated services and are required to comply with our privacy standards.

4.2 Legal Obligations

Where disclosure of information is required by a court order, a lawful request from an investigative authority, or applicable law, we are obliged to comply.

4.3 Fraud Prevention & Security

Information may be shared with relevant authorities or industry bodies to prevent fraud or protect the security of the platform.

4.4 Business Transfers

In the event of a full or partial transfer, merger, or acquisition of ck97's business, user information may form part of the transferred assets. In such cases, we will notify you in advance.

Section 5

Cookies & Tracking Technologies

ck97 uses cookies and similar tracking technologies to enhance your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required for the site to function properly. They are used for session management and security.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect statistics to review site usage and support improvements.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the platform.

Section 6

Data Security Measures

ck97 has implemented industry-standard technical and organisational measures to protect your personal and financial information.

• SSL Encryption: All data transmitted on our site is encrypted using SSL (Secure Sockets Layer) technology, which prevents unauthorised access by third parties.
• Secure Servers: Sensitive data is stored on secure servers and can only be accessed by authorised personnel.
• Regular Security Audits: Regular system checks are carried out to identify and address potential vulnerabilities.
• Access Controls: Only designated staff are granted limited access to the information they need.
• Password Hashing: User passwords are not stored directly; industry-standard hashing algorithms are used.

While we take every reasonable step to ensure security, no method on the internet is 100% secure. In the event of a security incident, we will notify the affected users without delay.

Section 7

Data Retention Period

ck97 retains your personal information only for as long as it is necessary to provide services or fulfil legal obligations.

• All your information is retained while your account remains active.
• Even after an account is closed or becomes inactive, certain information may be retained for a specified period for legal and financial audit purposes.
• Records of financial transactions may be required to be retained for an extended period under applicable law.
• Once the required period has ended, information is securely deleted or anonymised.

Section 8

Your Data Rights

ck97 respects your data rights. You have the following rights:

8.1 Right of Access & Review

You may request a copy of the information we hold about you at any time. This request can be submitted through our support channels.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This change can be made through your account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note, however, that we may be required to retain some information due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing.

To exercise any of the rights described above, please contact our support team. We will respond to your request as soon as possible.

Section 9

Protection of Minors' Data

ck97's services are intended solely for individuals aged 21 and over. We do not knowingly collect any personal information from minors. Age verification measures are in place during the registration process.

If we are informed or become aware that a minor is using our services, we will immediately close that account and delete the associated information.

Section 10

Third-Party Integrations & Services

The ck97 platform works with various software partners as game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These partners may have their own privacy policies, and their own policies will apply to the use of your information on their platforms.

If any third-party advertisements are displayed on our site or external links are present, ck97 is not responsible for the privacy practices of those sites. In such cases, please refer to the relevant third party's privacy policy.

Section 11

Policy Changes & Updates

This Privacy Policy may be updated from time to time due to business requirements, new technology, or changes in legal obligations.

• For any significant changes, we will publish a notice on the site.
• The latest version of the updated policy will be available on this page, and the date of the update will be noted at the top of the page.
• Continued use of ck97's services after any changes will be taken as your agreement to the new policy.
• If you have any objection to a change, you may contact us or request that your account be closed.

Section 12

Contact & Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. ck97's data protection team is ready to assist with any concerns you may have.

After receiving your complaint, ck97 will investigate as quickly as possible and take the necessary action. Our goal is to maintain a transparent and trustworthy relationship with you at all times.